Insights from our discovery to understand user needs and pain points, validate assumptions and inform design ideation for our service to report a missed bin collection. Following our discovery research we considered which areas for improvement had been validated, if…
Our service to report a missed bin collection is one of the most used on our website. The landing page had over 32,000 visits in 2022, putting it in the top 0.4% of our website pages. Yet there’s also a…
The Education Transformation Project has been supporting a number of projects across Bristol. One of these projects is the creation of a new Top Up application process. Top Up is a process that allows schools to apply for additional funding…