The Education Transformation Project has been supporting a number of projects across Bristol. One of these projects is the creation of a new Top Up application process. Top Up is a process that allows schools to apply for additional funding…
Insights from our discovery to understand user needs and pain points, validate assumptions and inform design ideation for our service to report a missed bin collection. Following our discovery research we considered which areas for improvement had been validated, if…
Our service to report a missed bin collection is one of the most used on our website. The landing page had over 32,000 visits in 2022, putting it in the top 0.4% of our website pages. Yet there’s also a…